Clear documentation for a smoother review
Give your legal and privacy teams the information they need
When you add an app to your Shopify store, your legal, privacy, security or procurement team may need to understand how it handles data before approval.
VS Labs can help you request the right documentation for the app and the processing involved. We bring together product, engineering and privacy knowledge, so your team receives practical information it can review.
The documentation depends on the app, the data involved and the requirements that apply. We will confirm the appropriate next step after reviewing your request.
The request process
How to request documentation
Identify the VS Labs app
Tell us which app you use or plan to use, and provide the relevant Shopify store domain.
Contact our legal team
Email legal@visualsoft.co.uk. For a data protection enquiry, you can also contact dpo@visualsoft.co.uk.
Provide your company details
Include your legal company name, company or registration number and registered address.
Name the people involved
Give us the names and email addresses of the people who should receive and review the draft.
Tell us where you operate
Explain which countries or legal requirements your team needs us to consider.
Share any review requirements
Include relevant procurement, security or compliance questions, along with any supplier forms your team needs completed.
We check the app
We review the app's processing, hosting, subprocessors, retention, deletion and security arrangements.
We prepare the appropriate documentation
We provide a draft that reflects the app and the information your team has requested.
Your team reviews and signs
You complete your corporate and signatory details, review the draft and return it so the signing process can be completed.
What to include
Help us respond accurately
- The VS Labs app and Shopify store domain
- Your legal company name and registration number
- Your registered address
- Reviewer and signatory contact details
- Countries or legal requirements to consider
- Specific procurement, privacy or security questions
- Any supplier questionnaires or proposed amendments
What you may receive
Documentation based on the app
- A Data Processing Agreement where appropriate
- A description of the processing
- Relevant data categories and affected users
- Retention and deletion information
- Current subprocessors and processing locations
- Relevant security measures
- Privacy and data protection contacts
- International transfer wording where required
Questions retailers ask
Frequently asked questions
What is a Data Processing Agreement?
A Data Processing Agreement, usually shortened to DPA, records how personal data will be handled when one organisation processes it for another. Whether one is needed depends on the parties' roles and the processing involved.
Is a DPA the same as a privacy policy?
No. A privacy policy or notice explains how an organisation uses personal data. A DPA sets out contractual responsibilities between a controller and a processor.
What information do you need from us?
Start with the app, store domain, legal company details, reviewer contacts and the countries or requirements your team needs considered. Include any specific procurement, privacy or security questions.
Which countries and data protection laws can be covered?
Tell us where your organisation operates and which requirements are relevant to your review. We will assess the request against the app and processing involved. The appropriate documentation will vary.
Do you maintain subprocessor information?
We document the subprocessors and processing locations relevant to the app and the request. Ask us for the current position for the app you are reviewing.
Can our legal team propose amendments?
Your legal team can send proposed amendments for consideration. We will review them against the app, the processing and the commercial arrangement. We cannot promise that every proposed change will be accepted.
Who signs the agreement?
The appropriate legal entities and authorised signatories depend on the arrangement. We will confirm the relevant VS Labs or Visualsoft entity as part of the review.
Is this legal advice?
No. VS Labs provides information about its apps and the way they operate. Retailers should take their own legal advice on their obligations and whether the documentation meets their requirements.
Start your request
Tell us which app your team is reviewing
Send the app, store and company details to our legal team. We will review the request and confirm what happens next.
The documentation and review process depend on the app, the processing, the parties' roles and the requirements that apply. We do not promise the same document or turnaround time for every request.