Physical retail staff are usually blind to digital intent. Customers walk into brick-and-mortar stores after spending weeks curating lists online, but associates have no way to view that data. When specific variants are missing from the shelves, shoppers walk out empty-handed.

Native Shopify POS Smart Grid Integration

Wysh bridges the online-to-offline gap with a dedicated app tile that sits directly on the Shopify POS smart grid.

Store associates use this tile to optimize the retail experience:

• Instant Profile Lookups: Tapping the tile pulls up the customer's online account instantly.

• One-Tap Cart Additions: Associates view every item saved online and add those products directly to the retail shopping cart.

• Save the Sale: If an item is out of stock locally, staff use Shopify's native Ship to Customer workflow right from the wishlist data.

Capturing Offline Intent

The data pipeline runs both ways, allowing staff to capture intent directly on the shop floor.

Our retail terminal updates offer two core capabilities:

1. In-Store Wishlist Creation: Associates can build new lists for browsing customers.

2. Variant Addition: Staff can add specific items or sizes to a customer's profile if they are not ready to purchase immediately.

Real-Time Digital Sync

Every physical interaction automatically updates the customer's digital profile in real time. Because Wysh is native to Shopify, this in-store activity can instantly trigger your online marketing automation. A physical checkout interaction can deploy a Klaviyo browse abandonment sequence, trigger an Attentive SMS flow, or award LoyaltyLion points.